Ed Anderson wrote:

 >

Tracy Crook wrote:

 ........   Go figure, I think Real World Solutions is the only

company in the world that publicizes our screw-ups and I can't keep up

with

the orders.  What's wrong with you people?  :-)

Tracy Crook
rws@altavista.net
www.rotaryaviation.com

Tracy,

I think the crux of your situation is found in the word "Trust".  We all
know and trust that if you do find something wrong with a product we will
quickly be notified.  So you have your customer;s "Trust"  unlike the
situation with Firestone tires where customer trust has certainly gone down
hill and may no longer exist. So guess you'll just have to bear with us {:>)

Ed

Ed Anderson
Matthews NC

 
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