Scott Speirer wrote:

Below is my complaint to the Southern Arizona Better Business Bureau about my
business experience with Ross Aero.  Please keep in mind that I have never filed a
complaint with the BBB, and I have never filed a law suit against anyone before.  (I
still haven't filed a law suit, don't plan to and hope not ever to have to go through

the experience.)  I hope that Ross Aero will improve it's business practices.  I have

read and heard that Ross redrives have been around a long time and have a lot of
potential.

Scott

________________________________________________________________________________
COMPANY OR ORGANIZATION INFORMATION:

Ross Aero
8290 S. Wilmot Road
Tucson, AZ United States   85706
(520)747-7877

COMPLAINT INFORMATION:

Complaint #: 313650
Complaint Type: Company (other than automobile)
Date Received: 5/30/2001
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Contract Disputes
Complaint:
I ordered a planetary gear reduction drive from the company, making a required 50%
down-payment Jan. 13th, 2001.
No receipt was given. The company estimated a 4 week period to complete the redrive.
It was not completed after
4 weeks. The company then asked that I pay an additional $350 to a foundry so that
needed aluminum castings could be obtained to start the project. Ross Aero then said
the drive would be done 4 weeks later. That time came and went, and no drive was
ready. Ross Aero had broken its verbal contract with me twice, at this point. No
written purchase aggreement was ever provided, and no receipt was ever provided. In
late April, I visited Ross Aero to discover Chris Ross did not know what parts would
be used to create a redrive for me. May 1st, 2001, I wrote a letter formally
demanding my money back. 2 weeks later the drive was completed.

Between January and May, it was very difficult to reach Chris Ross by phone. There
were a number of different phone numbers given, and I was only able to talk to him
when he chose to call me. I usually could only leave messages for him.

This company broke their sales contract with me a number of times. It seemed happy to
accept my money, but not provide me with a product until I started the process of
legal action to get my money back.

Desired Settlement: No Settlement requested - for BBB info only

Settlement Explanation:
My desired outcome would have been to receive a receipt for my deposit, receive a
signed purchase agreement document, and
receive the product withing the time frame originally promised.

Customer Service Rep: Mr. Chris Ross
Product or Service: Gear Reduction Drive
Model Number:
Account Number:
Order Number:
Salesperson: Mr. Chris Ross
Payment Made: Yes
Purchase Price: 2850
Disputed Amount:
Payment Method: Check
Purchase Date:
Problem Date:
Complaint Dates:

The bureau that will handle your complaint is:

BBB of Tucson
3620 N. 1st Avenue, Ste. 136
Tucson, AZ 85719
Phone: (520)888-5353
Fax: (520)888-6262
Email: complaints@tucson.bbb.org
WWW: http://www.tucson.bbb.org

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