* > > Several weeks ago there was a discussion on this forum regarding

members' experience with a specific make of scanner.  What was the
make (and model) that members had poor experience with?

Brian lurking in Seattle

I had trouble with an HP ScanJet 3400C. Failed after only one year
right after the warrantee expired

Paul Lamar

My HP Scanjet 3300C has been junk since the day I bought it.  I

uninstalled the

software and no longer use the scanner - I give up!

Ken Powell

That's two out of three :-)> Paul Lamar

* Well, you all bought the more consumer models.... Generally under $150
* Might have something to do with it, I bought a more professional model
since I had a pretty serious background in Photography and had a good idea
of the quality I wanted. We have similar models to mine (HP6200C) up to 3
years older (5 years now) used daily in engineering departments (Boeing) and
they still work fine. And the software support is decent, I now run Windows
XP Pro...and found full support for it...unlike Epson for my Inkjet. When I
shopped mine...everywhere I looked it was $399. HP controlled price. Dell
offered to beat it when I was ordering my system, and they did. $60 off!
Same with my Printer. Sometimes you get what you pay for sadly.....
*

I bought the ultimate cheapo HP, the 2100C for about $45.  It installed
perfectly,
worked perfectly and I scanned in about 15 pix, software very useable but a bit
'dumbed down'.  The second time I tried to use it, nothing.  Software couldn't
find the machine and it never lit up the internal lamp or made any noises.
After
three fairly useful automated replies (machine-generated "try this" e-mails)
which
had no success, I finally was given a phone number, spoke with a real person,
who unfortunately insisted that it must be a bad USB cable, and sent me an new
one.  It wasn't the cable, and he then sent me a whole new scanner.  The new
scanner has been fine.  Basically, infant mortality.  Something in the first one
died, hard.  Not spectacular product support, but I only paid $45; it probably
cost them twice that to service the failed unit.  I'd buy HP again.

YMMV

Bill Freeman
Long EZ builder & pilot
BSME, MSME
EAA Technical Counselor

Well that is three out of five :-)> Not a good sign for HP.

We bought a Microtek about a month ago and it is working well so far.

Paul Lamar

We have been using our Agfa Snapscan 1212u  since 09/09/99, we do not use it daily but several times a week. No problem using it, we are satisfied so far.
Yvon.

 
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