Subject: Product support
From: rotaryeng
Date: 7/6/2014, 8:58 AM
To: AA-1-Me


So your policy is to stop supporting a expensive product in only 5
years? It will be a cold day in hell before I buy another Carrier
product.

BTW this junk was made in Brazil.

Paul Lamar


On 07/04/2014 07:20 AM, contact.carrier@carrier.utc.com <mailto:contact.carrier@carrier.utc.com>
<mailto:contact.carrier@carrier.utc.com <mailto:contact.carrier@carrier.utc.com?> wrote: Dear William Lamar:

Thank you for contacting Carrier.

Carrier discontinued manufacturing the window and room air
conditioning units in 2009. We no longer sell the equipment and our
dealers no longer service the units. I would recommend that you
contact a local window or room HVAC specialist as they may have our
units/parts in stock or can provide an equivalent replacement part.
They can usually be found either online or in your local yellow
pages.

Regards,

Mike Customer Relations


If you have additional questions, feel free to call us toll free at
1-800-Carrier (1-800-227-7437 <tel:%281-800-227-7437).





[THREAD ID:1-66RYDK]



-----Original Message-----

From:  CarrierSupport@carrier.com <mailto:CarrierSupport@carrier.com> <mailto:CarrierSupport@carrier.com <mailto:CarrierSupport@carrier.com?>
Sent:  7/1/2014 08:16:49 PM To: <contact.carrier@carrier.utc.com <mailto:contact.carrier@carrier.utc.com>
<mailto:contact.carrier@carrier.utc.com <mailto:contact.carrier@carrier.utc.com?> Cc:
<Archive@carrier.utc.com <mailto:Archive@carrier.utc.com> <mailto:Archive@carrier.utc.com <mailto:Archive@carrier.utc.com?> Subject:
[External] Send an Inquiry

Hi UserXYZ I am contacting Carrier regarding: Information Last Name:
Lamar  Email Address: rotaryeng@earthlink.net <mailto:rotaryeng@earthlink.net>
<mailto:rotaryeng@earthlink.net <mailto:rotaryeng@earthlink.net?> Street Address: 830 east Santa maria
st Country: United%20States City: Ventura Zip/Postal Code: 93001
Product Type: Heat Pumps Serial Number: 2305B27465 Model Number:
XQB183D Install Date: 07/06/2010 Message: the switch is burned out.I
need a new switch Part # 21800510190I also need a schematic I
replaced the capacitor before saw the burned switch Location: us

--------------------------------------------------------------------------------



Last summer had a forecast for hot weather. I bought a window air
conditioner for use in the mobile I was renting. Got the stupid
Chinese made thing home and it did not have the sleeve to mount it in
a window. Bought the drat burned thing from Home Hardware in Drayton
Valley, Alberta. Went back to see about buying a sleeve and they said
they had them the year before but had not seen any last year. The
world is getting stupider by the day. How do the pimple heads expect
you to install the damn thing?

Dale Davies


I guess they figure that if you can build an airplane you can figure out
how to mount an air conditioner.  I guess the rest of the world is in deep.

  Mark LaPierre


Hi Paul,

Hope you are keeping well and chilled out :-}

In the EU we have laws that protect the consumer, and in the UK we are protected, we can claim under fitness for purpose, if an item could be expected to last say ten years then a pro rata contribution is sometimes called for, so long as you have service records and the like and can prove the item was maintained correctly, in my case the main dealer from new, it's worth thinking about this if you get your vehicle serviced by 'Fred in a shed' sorry for any Fred's reading.

I once Had a very expensive car and its automatic gearbox failed at 55000 miles after 5 years, and whilst the dealer was not helpful at all, they wanted > £ 4500 to repair,  now gone out of business, I wonder why?

The car company paid for a replacement gear box, the dealer still smarting would not fit it for free, so after arbitration we settled on me paying £200 towards his labour.

I went home and notice the new  drive slipping ( just like clutch slip ) I rang the_main dealer who did the repair _to be told the gearbox cannot slip stop complaining, I  rang the Manufacturers service dept and they kindly had a test driver meet me at the main dealer at the same time as I arrived, he went out with me and said 'oh my gosh',  if you had have driven this and not complained it would have wrecked the gearbox, he drove it back into the approved main dealer straight on the ramp and had them adjust the gear lever cable correctly, the cable was adjusted wrong for D position for drive.

The Manufacturer, works in the Old Spitfire plant and they are going from strength to strength as the customer is King. ( subtle link to aircraft ) the main dealer went bust  a few years ago.

It looks like the free enterprise market got to the a/c supplier before you.



Bob



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